Service advisory
The following services are suspended due to the closure of Enrolment Services in-person services:
- In-person pickup
- Same-day transcripts
- Courier services
- Request to include any forms or documents with transcript delivery
Paper transcripts
We are not producing paper transcripts at this time. However, we are offering PDF transcripts to be sent to an email destination of your choosing.
- If you require Proof of Enrolment: log into the SSC and navigate to Grades & Records > Proof of Enrolment.
- If you require unofficial grades: log into the SSC and navigate to Grades & Records > Your Grades Summary.
- If you require an emailed PDF transcript: Log into the Student Service Centre (SSC) and navigate to Grades & Records > Order Transcripts. Submit the request and pay $11.13 with VISA or MasterCard.
- Once your order has been placed your Transcript Order Log will show your order as ‘Completed’, however, the current processing time to receive PDF Transcripts is 10-15 business days.
- You will receive an automatic email response advising of your next steps in acquiring your PDF Transcript in 10-15 business days.
- You will receive another email confirming your PDF Transcript has been sent
- As E-Transcripts are not a regular format of transcripts provided by UBC, once normal operations have resumed, your paper transcript will be mailed to the original order destination.
Processing times during COVID-19
The current processing time for transcript orders is 10-15 business days. This is subject to the order volume with weekly updates.