Service advisory

The following services are suspended due to the closure of Enrolment Services in-person services:

  • In-person pickup
  • Same-day transcripts
  • Courier services
  • Request to include any forms or documents with transcript delivery

Paper transcripts

We are not producing paper transcripts at this time. However, we are offering PDF transcripts to be sent to an email destination of your choosing.

  • If you require Proof of Enrolment: log into the SSC and navigate to Grades & Records > Proof of Enrolment.
  • If you require unofficial grades: log into the SSC and navigate to Grades & Records > Your Grades Summary.
  • If you require an emailed PDF transcript: Log into the Student Service Centre (SSC) and navigate to Grades & Records > Order Transcripts. Submit the request and pay $11.13 with VISA or MasterCard.
    • Once your order has been placed your Transcript Order Log will show your order as ‘Completed’, however, the current processing time to receive PDF Transcripts is 10-15 business days.
    • You will receive an automatic email response advising of your next steps in acquiring your PDF Transcript in 10-15 business days.
    • You will receive another email confirming your PDF Transcript has been sent
    • As E-Transcripts are not a regular format of transcripts provided by UBC, once normal operations have resumed, your paper transcript will be mailed to the original order destination.

Processing times during COVID-19

The current processing time for transcript orders is 10-15 business days. This is subject to the order volume with weekly updates.

Transcripts are available to current students and alumni. Official transcripts include the student’s complete record at the University of British Columbia. These records are confidential and can be released only with a request from the student, accompanied by payment.

  • Dollar amounts are in Canadian funds and do not include tax.
  • Payment must be made when ordering. You can pay by MasterCard and VISA. For in-person requests, you can also pay by debit card.
  • If paying by MasterCard or VISA, indicate the credit card number and expiry date.
  • Transcripts may be ordered and picked up from Student Services, UNC 206Z. Photo ID is required for all orders.

Transcript costs

Copies Ordering in-person (including tax) Ordering online (including tax)
1 $15.73 $11.34


Important information

  • Students on financial hold are not permitted to order transcripts. Contact Student Services regarding payment of outstanding fees.
  • Forms that need to be enclosed with the transcripts, must be submitted with the transaction order.
  • Transcripts will not be printed until payment is received in full.

When ordering transcripts, the following information is required:

  • Full name (and former names if applicable)
  • UBC student name
  • Date of birth
  • Daytime phone number

In person

To complete an in-person request for transcripts, you must present photo ID. If your transcript is being ordered by someone other than yourself, they must have your written and signed authorization and their photo ID.

  • Visit Student Services, second floor of the University Centre building (UNC 206z)
  • Pay by debit, cheque, money order, VISA, or MasterCard
  • Include all required information


  • Log into the Student Service Centre (SSC) and select Order Transcripts > Grades & Records.
  • Complete the transcript request and pay online with VISA or MasterCard.
  • If you have never logged in with a CWL username and password, you will need to enter your student number and your password (initially set as your birthday in yymmdd format).
  • If you do not remember your student number, CWL login, or password, contact Student Services 250 807 9100 or toll free 1 866 596 0767 for assistant. For security purposes, CWL passwords can only be reset over the phone.
  • For self-service, use the links below:


  • Pay by cheque, money order, VISA, or MasterCard.
  • If you are paying by credit card, include the expiry date with your request.
  • To prevent delays, be sure to include all required information with your order request.
  • Transcripts will be mailed out the next business day after the transcripts print.
  • Mail to:
    • Transcripts Department
    • Enrolment Services, UBC
    • 20-1874 East Mall
    • Vancouver, BC
    • V6T1Z1

Courier Information

Courier destination Cost Estimated delivery time
Within Canada $20.80, plus transcript costs One to two business days
United States $26.00, plus transcript costs One to three business days, depending on destination
International locations $31.20, plus transcript costs Three to five business days, depending on destination