Student health clinic
Anyone experiencing COVID-19 symptoms should visit BC Centre for Disease Control for more information about current guidelines. If you are experiencing COVID-19 symptoms or have tested positive for COVID-19 and would like support managing symptoms please call 8-1-1 or book a telehealth appointment with the Student Wellness Clinic. Learn more about how UBCO is addressing COVID-19 here.
On this page:
About the Student Wellness Clinic
The Student Wellness Clinic is situated on the unceded territory of the Syilx (Okanagan) Peoples. We provide treatment and consultation for any student health concerns, and offer health information and referrals for physical, emotional, or sexual/reproductive health.
Our clinical team of Registered Nurses and General Practitioners can assist students with:
**Please note that Lisa Dillon (GP) will be retiring June 2023.
- Assessment and treatment of health concerns
- First Aid
- Sexual and reproductive health
- Gender affirming care (please contact the clinic for specifics)
- Referrals for lab tests, blood work, x-rays, ultrasounds, and diagnostic scans
- Harm reduction supplies
- Allergy shots (please contact the clinic for specifics)
- Mental health support
- Free nicotine gum and support quitting smoking/vaping
- Health education
- Athletic/sports medicine
Hours of service
The Student Wellness Clinic is open year-round.
Monday to Friday
9 am to 4 pm*
Lunchtime closure: 12:30 to 1:30 pm
*The health clinic will have some evening appointments available from September through April. Call for details.
Book an appointment
Our clinic is primarily appointment only, with some same-day appointments available. To book an appointment please call the front desk: 1-250-807-9270
Online booking is available for STI screens only.
Contact STudent WEllness
Cancelling an appointment
If you need to cancel your appointment, please contact our office in advance to avoid a no-show fee. If you miss your appointment there is a $30 fee for an appointment with a physician, nurse, or counsellor, and a $50 fee for a complete exam or procedure.
Need support after hours?
If you require care when Student Wellness is closed, refer to:
- Emergency and Crisis Response resources
- Campus Security is available 24/7 for first aid emergencies
- Kelowna General Hospital and Vernon Jubilee Hospital are available 24/7
- Emergency services in BC can be reached by calling 9-1-1
- For health advice, dial 8-1-1 to talk to a Nurse or visit HealthLinkBC
- Walk-in clinics in the region, check out medimap.ca to find out the closest walk-in clinic and waiting times
- Urgent Primary Care Centre (Kelowna, West Kelowna, or Vernon)
- Sexual health modules in the UBCO Wellness Centre: Online
- 24/7 multi-lingual counselling support via the Student Assistance Program
Note to Parents
Whenever possible, we encourage students to schedule their own appointments. If you are concerned about your child’s health and are unsure how to help them, please ask to speak with the clinic nurse and she may be able to assist you. While the nurse may not be able to respond to your request immediately, she will assist you as promptly as possible.
Sick with a cold, flu or COVID?
Our team created a quick reference guide to help you navigate the cold and flu season. There is information about how to care for yourself at home and when it is appropriate to seek medical attention.
Tip: Review this information before you book with the Student Wellness Clinic to get the most out of your appointment.
Missing class due to illness or injury
We do not provide sick notes at the Student Wellness Clinic. Learn more about how to navigate missing class due to illness and injury.
Our services are completely confidential. Information cannot be shared with anyone, including your family, faculty, other student services, and other doctors’ offices or agencies without your consent.
Student Wellness must follow BC law, and sometimes this means breaking medical confidentiality. This happens only in rare situations, such as:
- If a child (18 years and under) is in need of protection from harm, the Ministry of Children and Family Development needs to be informed
- If a person’s ability to drive may be reduced, the motor vehicle branch may need to be informed
- If someone’s life or safety may be at risk, the police may need to be informed
- If a judge or other legal authority provides a court order requesting information.
We will let you know if we are compelled to share specific details about your health with others without your consent, such as in the above scenarios.
Cost & fees
There are no extra fees to use Student Wellness services. Most services are covered by your provincial health insurance. However, please take note of the following:
- In order to see a physician, you must bring your Care Card or Personal Health Number on your first visit. This may be from BC or from your home province (except QC). International students should be enrolled in iMED until they are eligible to enrol in the BC Medical Services Plan (MSP). Students with other insurance are required to pay cash for services and will be given a receipt to apply for reimbursement from their insurance provider.
- Students who do not have health insurance will be charged for medical services. A few services (e.g. third-party requests) are not covered by health insurance and are billed directly to the student.
- Additionally, a fee may be charged if you fail to attend or cancel an appointment without appropriate advanced notice. Please see our fee schedule (PDF) on our home page for a summary of this information.
Information about Health Insurance
Visit the following websites for more information about health coverage in British Columbia:
- How to apply for the Medical Services Plan
- Navigating health insurance as an international student
- SUO Health Benefits
Resources free of charge
Please refer to our schedule of fees (PDF) for specific procedure pricing.
Some of the resources available to you at no charge include:
- Free nicotine patch or gum to help you quit smoking
- Sexual health supplies (condoms)
- Bandaids and dressing supplies
- Tensors for ankle and wrist sprains
- Ice packs for strains, sprains, and swelling
- Immunizations – Tetanus, HPV-9, Hep A, Hep B, Flu (must meet criteria)
- Pamphlet information and resources
- Crutch loan, blood pressure monitor, and on-site SAD lamp usage
Other health care professionals on campus
As a UBC Okanagan student, you may have access to the following other types of health care professionals on campus, including:
- Sports Medicine Physician
- Athletic therapist
- Clinical Counsellors
- Registered Dietitian
- Massage Therapist
- Inter-professional clinic (Psychology)
Some of these providers may require a physician or NP referral. For inquiries, please contact Student Wellness.
Our commitment to Indigenous Students
UBCO is working towards building meaningful, reciprocal, and mutually beneficial partnerships with the Syilx peoples. UBC has begun to implement its Indigenous Strategic Plan (2020), taking a leading role in the advancement of Indigenous peoples’ human rights. We at Student Wellness are committed to continuing to work towards taking meaningful steps in an effort to address the calls to action outlined in the Action Plan.
If you would like to provide feedback on how we are doing, please feel free to email us or you are welcome to provide feedback through our anonymous questionnaire after your appointment.