Emergency & crisis response
A crisis can be caused by events such as physical or emotional injury or illness, thoughts of suicide, harassment or discrimination, worries about your safety, substance misuse, violence, or academic failure.
During business hours
If you are faced with an emergency or crisis, contact UBCO Student Wellness to have a counsellor or other health care provider see you as soon as possible.
During normal office hours, please call 250 807 9270 and inform the person you speak with that you are experiencing a crisis or emergency.
After-hours and weekend support
If you experience a crisis or emergency after routine office hours, contact UBCO Security at their emergency number: 250 807 8111.
For students who live on campus, Resident Advisors or Resident Life Managers may be able to assist.
Student Assistance Program
The UBC Student Assistance Program is available 24/7 and free for all registered UBC students. There are several methods to access the service. Learn more.
North America toll-free
1 833 590 1328
Outside of North America, call collect
1 604 757 9734
The Province of British Columbia has developed a 24/7 free, confidential, and community referral service available via app, phone, and web. Visit Here2Talk.
1 877 857 3397
604 642 5212
BC suicide and crisis line
1 800 SUICIDE (784 2433)
Kelowna crisis line
1 888 353 CARE (2273)
KUU-US Crisis line (BC)
1 800 588 8717
The Lifeline Canada Foundation
Coping with suicidal thoughts: a resource for patients
Crisis Text Line: Text HOME to 686868
Canada Suicide Prevention Services offers texting and chat support:
Text: 45645 CHAT: crisisservicescanada.ca
Alert Campus Security with any concerns about sexual assault. If you are the victim of an assault, seek out the appropriate health care as soon as possible. Student Wellness will respond to these concerns as soon as possible.
The Sexual Violence Prevention & Response Office also offers a number of resources to support those who have experienced sexual assault.
If someone thinks they may be having an overdose or are witnessing an overdose, call 911 immediately — do not delay.
If you have concerns about a drug overdose and would like to learn about prevention, please refer to these tips and resources (PDF).
Students: helping yourself
At times, university life can be very stressful and although students utilize a variety of helpful coping strategies to deal with stress, things can become overwhelming. If you feel you are at risk of hurting yourself or feel suicidal…
- Student Wellness is available Monday to Friday, 9 am to 4 pm Call 250 807 9270 and alert the person you speak with about your concerns to ensure you can be seen immediately
- Security can be reached outside of these hours at 250 807 8111
- If this feels urgent, call 911
- Crisis lines are available 24/7 at 1 800 SUICIDE (784 2433)
- “People in Need” crisis line is available 24/7 at 1 888 353 CARES (2273)
Students: helping others
If you are a student who is concerned about another student, reach out and offer support using this guide of steps and resources, provided by UBC Vancouver. Please reach out to staff or faculty to assist you.
Any community member can also reach out to the Community Response Team at Interior Health. This team of trained professionals is available to the Kelowna community to assess anyone that a community member raises concerns about.
Many staff, faculty, and students had been trained in QPR. This suicide awareness program stands for “Question-Persuade-Refer.” This program teaches people to recognize warning signs in individuals experiencing distress and educates people on how to response to those in distress to prevent a possible tragedy. We encourage all students interested in this to attend a training session – contact Student Wellness to find out when the next session will be.
Dr. C. Szostak’s 2013 Term 2 Psychology 361 class created a suicide awareness brochure that can be downloaded here: Suicide Awareness (PDF)
Students can also use the above contacts to help them in addressing concerns for a friend in distress.