Ordering a transcript

Potential impacts to mail transcript delivery

A potential Canada Post service disruption on Thur, May 22 may temporarily pause all mailed transcript deliveries. We advise you to order an official PDF transcript instead.

About transcript orders

If you are a UBC Vancouver student, please read information specific to your campus.

If you are a current UBC student or alumnus, you can order an official transcript or download an unofficial transcript, which includes your complete academic record at UBC.

Transcripts are confidential and can only be released by request from a student or alumnus.

To order an official transcript or download an unofficial transcript, access the UBC Official Documents Management tool (ODMT) from within Workday. If you don’t have a Workday account, log into the UBC Official Documents Management tool directly. If you are logging into the UBC Official Documents Management tool for the first time, you may have to wait 30 minutes for your information to sync before you can proceed with the order.

You can order or download a transcript in one of the following formats:

  • Paper copy of your official transcript available through:
    • Mail
    • Courier delivery
    • In-person pick-up on campus

Before you order

Review important information about your transcript before placing an order:

  • Log into Workday and check that your grades are available in your “Academic History”. Learn how to view your grades. You will need a Campus-wide Login (CWL) account to access Workday. If you cannot remember your login details or do not have an active Campus-wide Login account, follow the instructions online to troubleshoot your access.
  • In addition to ensuring that your grades in your Workday account are up-to-date, confirm your contact details and address.
    • Note: If changes are required to your contact details and/or address, it takes at least 24 hours for official transcripts to be updated with these changes.
  • Download your Confirmation of Enrolment Letter (also known as a Proof of Enrolment or Verification of Enrolment) in Workday if you need to.

Important information about transcript orders

  • All transcript orders are non-refundable and cancellations are not permitted.
  • UBC is not responsible for delayed or lost mail.
  • Once your degree conferral is approved and your Program Completion Status in Workday is “Program Completed”, it will appear on the official transcript within two business days. Learn how to view your Program Completion Status:
  • The student or alumnus must order the transcript themselves.
  • If you are ordering for an application or other submission, make sure you are ordering the required or accepted format, as we offer both PDF and paper copies.
  • Credit card payment information cannot be accepted over email due to credit card security policies.
  • Students on financial hold are not permitted to order transcripts. Please contact Enrolment Services – Student Records and Financial Services about paying late overdue fees.
  • It takes at least 24 hours for official transcripts to be updated with the latest changes, such as grade changes or course adjustments during or after the add/drop deadline.
  • Undergraduate students can view their grades one day after the final exam period concludes.

Submitting additional forms

Forms that need to be enclosed with the transcript must be submitted with the transcript order. Right after you place your Workday order, email the additional forms, such as completion letters, along with your name, order number, and student number to transcripts.students@ubc.ca.

Reference and application numbers

If you are ordering transcripts for an application, provide your reference or application number in the address field on your transcript order in the UBC Official Documents Management tool. Please note that the address field has a character limit of 57. For example, write “Institution Name, Reference/Application #1234”. Students are responsible for reviewing the application details and transcript requirements of the respective institution or organization website.

World Education Services (WES)

UBC is a World Education Services (WES) institution partner and uses a closed, secure channel to directly transmit documents to WES.

If you are ordering transcripts for WES, write “World Education Services Ref#” and your WES reference number for the Institution/Name field. The official email for WES is submit@wes.org.

Once you’ve placed the order, please email transcripts.students@ubc.ca with your order ID and reference number, and your transcript will be uploaded to the WES student portal. Read the WES document requirements for more information.

If you order transcripts before classes start

Your transcript does not show your courses for the current academic session until the first day of classes. You must order your transcript on or after the first day of classes for your transcript to display the courses in your current academic session.

For example, if you have registered for Winter Term 1 or Term 2 but classes haven’t started yet, your transcript won’t display any course information for that session. You’ll have to wait until Winter Term 1 classes start for the courses to appear on your transcript.

Ordering an official PDF transcript

Official PDF transcripts cost $11.40 CAD including tax and are sent through email. The processing time is 3 to 5 business days. PDF Transcripts will be sent from no-reply@bpms.svc.ubc.ca.

Learn how to order your official PDF transcript by accessing the UBC Official Documents Management tool (ODMT) from within Workday.

If you studied at UBC and don’t have access to Workday, you can log into the UBC Official Documents Management tool directly and skip to the instructions on ordering an official transcript. If you are logging into the UBC Official Documents Management tool for the first time, you may have to wait 30 minutes for your information to sync before you can proceed with the order.

Ordering a paper copy of your official transcript

All paper transcripts cost $12.20 CAD, including tax. There are 3 ways you can receive your paper transcript:

    • Mail
    • Courier delivery
    • In-person pick-up on campus

Learn how to order a paper copy of your official transcript by accessing the UBC Official Documents Management tool (ODMT) from within Workday.

If you studied at UBC and don’t have access to Workday, you can log into the UBC Official Documents Management tool directly and skip to the instructions on ordering an official transcript. If you are logging into the UBC Official Documents Management tool for the first time, you may have to wait 30 minutes for your information to sync before you can proceed with the order.

Delivery by mail

You can request your paper transcript to be delivered by Canada Post regular mail.

The processing time is 4 – 7 business days. Please allow extra time for delivery. Regular mail is delivered through Canada Post and there is no tracking number available. Please note that PO Box addresses are not accepted for courier orders.

Delivery by courier

You can request a paper transcript to be delivered by courier via FedEx. Couriers cannot deliver to PO boxes.

You will be able to see your tracking number on your order summary one business day after your request has been placed. Please allow for additional processing time by courier.

Courier Information

Courier destination Cost Estimated delivery time
Within Canada $22.40, plus transcript costs One to two business days, depending on destination
United States $43.60, plus transcript costs One to three business days, depending on destination
International locations $43.60, plus transcript costs Three to five business days, depending on destination

Delivery to a third party

If you are requesting your official transcripts to be sent to a third party, you must enter your own email address as the “Requestor Email” on the UBC Official Documents tool. Do not enter the third party’s email address in the Requestor Email section.

Pick up in person

In extenuating circumstances, you may pick up your paper transcript at Enrolment Services – Student Records and Financial Services, located in UNC 214.

You will be required to provide the following for pick-up:

    • Photo ID matching the name on the transcript
    • Proof of name change, where applicable

For same day pick up, you must place the order in person, at Enrolment Services – Student Records and Financial Services, located in UNC 214. Paper transcripts ordered for same day pick up cost $16.80 CAD, including tax. Payment can be made by debit card, VISA, or MasterCard. 

If someone is picking up your transcripts on your behalf

The person you authorized for document pick-up must provide the SRFS staff in the Enrolment Services – Student Records & Financial Services front office, UNC 214, with the following:

    • Third Party Authorization code you created
    • Your student number
    • Government-issued ID that confirms the identity of the person picking up the documents

Learn more about Third Party Authorization and how to add your Third Party Authorization in Workday.

Downloading an unofficial transcript

Unofficial transcripts are reports of a student’s academic record at UBC and are intended for personal use only. UBC does not issue unofficial transcripts to third parties. Unofficial transcripts do not contain the UBC seal or the Registrar’s signature and are available for free.

Learn how to download your unofficial transcript by accessing the UBC Official Documents Management tool (ODMT) from within Workday.

If you studied at UBC and don’t have access to Workday, you can log into the UBC Official Documents Management tool directly and skip to the instructions on downloading an unofficial transcript. If you are logging into the UBC Official Documents Management tool for the first time, you may have to wait 30 minutes for your information to sync before you can proceed with the order.

If you have questions

If you have questions, please contact Enrolment Services – Student Records and Financial Services directly.