Frequently asked questions

UBC has switched to a new system called Workday for courses starting in September 2024. View our step-by-step tutorials for navigating Workday on www.students.ok.ubc.ca/workday

2024 Summer session students should continue to use SSC.

Explore answers to questions related to advising services, degree planning, transfer credits, and records and registration.

School of Engineering

For questions about programs or courses offered by the School of Engineering, contact  School of Engineering Academic Advising.

Other Faculty resources

For other Faculty resources, including forms, Honours program applications, and department contacts, refer to the faculty resources at the bottom of this page

Records and registration

In this section

How do I access Workday?
Where do I find my registration date and time?
Why is my registration appointment “end date” earlier than the course change deadline?
How can I search for specific courses in Workday?
What is a ‘blocked’ course?
What is a ‘restricted’ course?
Can I register in two courses that overlap in my schedule?
How do I drop a course?
What are the impacts of dropping a course?
How do I know what courses to take?
My class is full, what do I do?
I’m getting a yellow warning – what does that mean?
I’m getting a red warning – what does that mean?
I’m registered in a lecture but I can’t get into a lab. What do I do?
What does a ‘W’ mean?
Can I register in courses scheduled back-to-back?
I missed the deadline for dropping a course, what do I do?
What do I do if I have an ‘advising required for registration’ alert on my registration?
How do I resolve a hold on my academic record?
Where do I find an unofficial transcript?
What are my study options beyond on-campus UBCO courses?
I failed a course, what can I do? Can I retake a course that I failed?
I’m not happy with my grade (and I didn’t fail). Should I retake a course? What does it mean for my transcript?
I don’t meet the prerequisites for a course I wish to take. What do I do?
My Term 2 saved schedule shows an alert saying I am not eligible for a course, but I believe I meet the eligibility criteria. What do I do?
How many courses should I take? How many courses do I have to take?
I’m wondering how a course I’m considering would meet my degree requirements. How do I know?

How do I access Workday?

Use Workday on a desktop device for the best user experience. Log in to Workday at myworkday.ubc.ca with your Campus-wide Login (CWL).

If you don’t have a Student CWL, you can create one after accepting your offer and receiving a student number. You can set up a Student CWL through UBC IT. If you do not have Multi-factor Authentication set up, follow the instructions online, then log into Workday. 

View our How-To tutorials here.

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Where do I find my registration date and time?

Summer 2024 course registration:

Personalized registration dates are available to view on the Student Service Centre (SSC), typically around a month prior to your registration opening.
Sign in to the SSC, hover over the Registration tab, then select ‘Registration’ to determine your registration date.

For a rough idea of when you will be registering for courses you can check registration dates.

Winter 2024/25 course registration:

Personalized registration dates are available to view on Workday, typically one to two weeks prior to registration opening.  Sign in to Workday and navigate to the “Academics” tab in the “Your Top Apps” menu on the right side of the page. 

Click “Registration & Courses” in the top menu. Your registration date and time will be listed in a table on the left side of this page. Learn more about viewing your registration appointment. 

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Why is my registration appointment “end date” earlier than the Course change deadline?

The registration appointment end date noted within your Workday account does not reflect the last day for registration in a course. You can add or drop courses until the course change deadline.

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How can i search for specific courses in workday?

Login to Workday. Under your Academics app, click on the “Registration & Courses” tab and select “Find Course Sections” from the menu on the right side of your screen. In the pop-up window, select the academic term and the academic level you are looking for. Once you are in the course schedule, you’ll notice a search bar at the top of the screen. If you know the specific course code you are looking for, enter it into the search bar using the format CourseCode_O CourseNumber (e.g. ENGL_O 112, BIOL_O 202).

You can also search by subject (e.g. ENGL, BIOL, HES etc.), or use the filter options on the left side of the screen to narrow your search.

Learn more about finding classes and viewing the course schedule.


What is a ‘blocked’ course?

Note: This is relevant for Summer 2024 courses in the Student Service Centre. This does not apply for 2024/25 Winter course registration through Workday. For 2024/25 registration issues, see our Workday tutorials.

The faculty has chosen to block the course from registration once it is filled and will now manage the wait-list accordingly. If the course is blocked with a wait-list, sign up for the wait-list.

If the course is blocked with no wait-list available, read the Section Comments to find out more specific information. If no information is available under the Section Comments, you are welcome to contact the specific unit offering the course to find out more registration details.

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What is a ‘restricted’ course?

Note: This is relevant for Summer 2024 courses in the Student Service Centre. This does not apply for 2024/25 Winter course registration through Workday. For 2024/25 registration issues, see our Workday tutorials. 

Some faculties choose to restrict who can register in their course(s). A course can be restricted by year level (year >= 3), degree program (BMGT-O), specialization/major (MAJ PSYO), or a combination of these options (year >=2, MAJ PSYO). How the course is restricted will be listed below the seat summary in the course schedule. If you meet the restrictions you will be able to register in the course.

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Can I register in two courses that overlap in my schedule?

Registering in courses with an overlapping schedule is not recommended as courses may also overlap in how exams and assignments are scheduled.

In some circumstances, conflicts may be possible. Decisions on course conflicts are handled at the Faculty level. To discuss your options, contact the Faculty Dean’s office of the course that will be impacted.

Quick reference:

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How do I drop a course?

Be aware of drop/withdrawal deadlines. The first drop deadline allows you to drop without financial penalty or any notation on your transcript. After that, you’ll have to “withdraw” from the course and will have to pay for part or all of the course. Withdrawing from a course after the drop/withdrawal deadline means you’ll see a ‘W’ on your transcript. A ‘W’ on your transcript indicates that you have attempted a university course and have chosen to withdraw within university guidelines. A ‘W’ does not get calculated into your overall GPA or sessional evaluation.

For Summer 2024 courses, you can use the registration section of the Student Service Centre (SSC) account to add or withdraw from courses. Be sure you are dropping the course from your registered courses and not from your worklist.  Dropping courses from your worklist is not considered withdrawal from your course.

For Winter 2024/25 courses, see our step-by-step tutorials for dropping and withdrawing from courses in Workday.

Note: If you are required to maintain a minimum course load due to housing, funding, study permits, or other circumstances, make sure you are aware of how many credits you must be registered in before you think about withdrawing from a course.

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What are the impacts of dropping a course?

Dropping or withdrawing from a course can have negative impacts, so please check how many registered credits are required in your circumstances.

Not checking can jeopardize your eligibility for loans, scholarships, bursaries, immigration status (registration, PGWP, study permit requirements), and degree progression (prerequisites, number of courses remaining, etc.).

Please connect with the right department if you’re unsure how dropping a course might affect you.


How do I know what courses to take?

For first-year students, use our first-year planning guides to plan your schedule.

For second, third, and fourth-year students, use this section of your online Academic Calendar to review degree requirements.

If you are taking courses in Summer 2024, you may also want to check out ‘Degree Navigator’ on your Student Service Centre (SSC). If you’re not familiar with it, check degree navigator under degree planning.

If you are registering for Winter 2024/25 courses, learn about your Academic Progress Report in Workday.

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My class is full, what do I do?

Advisors are unable to register students into full classes.

For Summer 2024 courses, regularly monitor the class on the Student Service Centre (SSC) to see if a seat becomes available. Sometimes another student will drop the course (and open a seat for you), or sometimes the faculty will open more seats. If the course is not “blocked,” then any available seats will be first come, first served.

If there’s a waitlist, register for it, but keep watching the SSC to see if a seat opens up. As noted above, if a course is not “blocked”, available seats are first come, first served—even if there is a waitlist.

For Winter 2024/25 courses, monitor courses in Workday regularly to see if a seat has opened up. Some courses may have waitlists available that you may be added to. If you are added to a waitlist, be sure to keep an eye on your email to see if a seat has become available and login to Workday to claim your seat within 24 hours. See our Workday tutorials for more information about waitlists (coming in June).

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I’m getting a yellow warning – what does that mean?

Note: This is relevant for Summer 2024 courses in the Student Service Centre. Registration for 2024/25 Winter will not have this terminology. For 2024/25 registration issues, see our Workday tutorials.

A yellow warning is like a yield sign. Are you sure you meet the prerequisites for the course? If you are, then proceed with registration. If the department offering the course later determines that you do not meet the prerequisites, you may be de-registered from the course (prior to the add/drop deadline).

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I’m getting a red warning – what does that mean?

Note: This is relevant for Summer 2024 courses in the Student Service Centre. Registration for 2024/25 Winter will not have this terminology. For 2024/25 registration issues, see our Workday tutorials.

A red warning is like a stop sign. The system will not allow you to register. It is very likely you do not meet the prerequisites and you may want to consider registering those first.

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I’m registered in a lecture but I can’t get into a lab. What do I do?

If you have a seat in the lecture and labs are full, keep an eye on the Student Service Centre (SSC) (Summer 2024 courses) or Workday (Winter 2024/25 courses) for a seat to become available in a lab. Sometimes students drop the course which opens a seat for you and sometimes the faculty opens another lab section. If you’re concerned about being unable to register the lab, contact the relevant department for assistance.

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What does a ‘W’ mean?

A ‘W’ on your transcript indicates that you have attempted a university course and have chosen to withdraw within university guidelines. A ‘W’ does not get calculated into your overall GPA or sessional evaluation.

A withdrawal does not detract from your academic record.

If you are concerned about your academic history and applications to other schools or graduate programs, you should contact the respective organization for information on how they might regard a ‘W’ on a transcript.

If you drop your course before the add/drop deadline, a ‘W’ will not appear on your transcript. Add/drop deadlines are listed on the SSC Course Schedule for Summer 2024 courses, or on the Workday Course Schedule for Winter 2024/25 courses, when viewing a specific course, in a specific term. These deadlines are also listed in the online Academic Calendar.

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Can I register in courses scheduled back-to-back?

All courses will finish 10 minutes before the time listed in the course schedule. The size of the campus also allows students to register in back-to-back courses.

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I missed the deadline for dropping a course, what do I do?

It is very difficult to drop a course after the final deadline has passed. However, if you feel you have exceptional circumstances, you should speak to an Academic & Career Advisor about completing a ‘Late Withdrawal Request’ form.

Be forewarned that these requests are not granted lightly and you will need to provide compelling reasons for having missed the deadlines.

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What do I do if I have an ‘advising Required for registration’ alert on my registration?

Reasons for this can vary. Contact and Academic & Career Advisor to have your file reviewed as soon as possible.

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How do I resolve a hold on my academic record?

To learn how to resolve a Hold on your account in Workday, follow this step-by-step tutorial. For information on UBC’s Policies on Fees, click here. If you have additional questions regarding your Hold, you can contact Enrolment Services – Student Records and Financial Services (SRFS) or your Indigenous Student Advisor.

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Where do I find an unofficial transcript?

For 2024 Summer session students, log onto the Student Service Centre (SSC), hover over ‘Grades and Records’ then select ‘Your Grades Summary’. This is your unofficial transcript, which you can print and utilize as needed.

For Winter 2024/25, login to Workday and click on the Academics app on the right side of the page. Click on “View my grades” and enter the academic period you want to see. You will see a summary of your grades for each course in the academic term you are reviewing.

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What are my study options beyond on-campus UBCO courses?

Check out summer and off-campus study options.

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How do I declare or change my major or specialization?

Check out declaring majors.

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I failed a course, what can I do? Can I retake a course that I failed?

It’s never easy to fail a course. You’re welcome to discuss it with an Academic & Career Advisor.

If you failed a course once, you can retake it by registering the course again. If you’re unable to register the course, contact the relevant department for assistance.

If you failed a course twice, you will need your Dean’s permission to take the course a third time. Learn more.

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I’m not happy with my grade (and I didn’t fail). Should I retake a course? What does it mean for my transcript?

Sometimes, it’s necessary to retake a course if the course is required and a specific grade is required in that course. Sometimes, there is no reason to repeat a course that you passed. If you’re unsure of your situation, speak with an Academic & Career Advisor.

All attempts at a course are listed on your official transcript (unless you withdrew before the drop deadline).

How repeated courses are calculated depends on the intention of the calculation and which institution is completing the calculation. This can vary greatly. If you’re unsure of your situation, speak with an Academic & Career Advisor.

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I don’t meet the prerequisites for a course I wish to take. What do I do?

Ideally, you acquire the prerequisite for the course.

Prerequisites have been put in place by your faculty to ensure you have what you need to be successful in the course. If you feel strongly that you can be successful without the prerequisite, there is a ‘prerequisite waiver’ (available on your faculty website). Be sure to clearly articulate why you will be successful despite not having the prerequisites (for example, you have an equivalent course from another institution).

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My Term 2 saved schedule shows an alert saying I am not eligible for a course, but i believe i meet the eligibility criteria. What do I do?

When you are building your Term 2 saved schedule you may get alerts that you are not eligible for some courses.  This may be because you have the pre-requisites on your Term 1 saved schedule.  Check your saved schedules to make sure you have the required courses to meet your Term 2 pre-requisites. Once you register in your Term 1 courses, you will be able to register for Term 2.

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How many courses should I take? How many courses do I have to take?

Use the online Academic Calendar to see how your faculty wishes you to proceed (courses per term and year). However, we understand that many students have reasons for taking fewer credits (job, family obligations, disability, etc.).

Sometimes, students are required to maintain a full-time course load (minimum nine credits per term in a Winter Session). For example, students residing in UBC Student Housing, students using student loans, and international students are required to maintain full-time status.

We generally do not advise students take more than the recommended credits your faculty advises. Keep in mind there are many aspects to university life and you may want to have time to explore the many opportunities that university affords you.

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I’m wondering how a course I’m considering would meet my degree requirements. How do I know?

Use the online Academic Calendar to guide you.

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Advising services

What can I expect from an advisor?

Learn more about Academic & Career Advising services.


What’s the difference between academic and faculty/program advisors?

Academic & Career Advisors provide degree, program, and learning support for students in all programs. Academic & Career Advisors can help students with things like: degree/program requirements, declaring majors/specializations, choosing majors/specializations, course planning, improving study skills, and navigating UBC Okanagan policies and procedures.

Program advisors are faculty members who assist students with program-specific requirements. Program advisors can help students with things like: program requirements, honours programs, study abroad credits, making substitutions in prerequisite or program courses, and preparing for graduate school.


How can I meet with an Academic & Career Advisor?

Academic & Career Advising offers a variety of services to meet students’ needs throughout the year.
Visit Academic & Career Advising for more information.

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Degree planning

How do I declare a major (specialization)?

Learn how to declare or change your primary major, honours or specialization in Workday.

In the Bachelor of Arts, students can declare at the end of your second year or after you have successfully completed a minimum 48 credits.

Note: Some majors in the Bachelor of Arts (BA) program can be declared at the end of your first year or after you have successfully completed a minimum of 24 credits. Visit the Academic Calendar to learn about the requirements to declare the major you are interested in.

In the Bachelor of Science, students are able to declare at the end of first year or after successfully completing a minimum of 24 credits.

You are able to declare a major/specialization in most programs on Workday.

Some BA majors have to be declared by either the program advisor or an Academic & Career Advisor. Learn more about declaring majors.

Note: If you are a student in the Applied Science (Engineering), Health and Exercise Science, Fine Arts, Media Studies, Sustainability, or Management program, connect with an Academic & Career Advisor for information on specialization and concentration options.


How do I check my degree progress?

For Summer 2024 courses:

Degree Navigator is an online program designed to help students make informed decisions regarding their specific academic program. Students can access this through the Student Service Centre (SSC) under ‘Registration’. You can then select Degree Navigator – Okanagan.

Degree Navigator will help you:

  • learn about program requirements
  • get a picture of degree and program information as outlined in the Academic Calendar
  • determine in the coursework you have completed and are currently registered in, is on track with your degree requirements

Be sure to use the Degree Navigator Tip Sheet (PDF) to guide you through how to use this program.

For Winter 2024 courses:

Learn how to view your Academic Progress Report (APR) in Workday.

Important information about Degree Navigator and the Academic Progress Report: 

  • Degree Navigator (DN) will be replaced by the Academic Progress Report (APR) in Workday.  
  • Registration for the 2024 Winter session will occur in Workday. Your 2024W courses will not appear on the DN report, and 2024W versions of programs are also not available in DN 
  • Your courses, credits and grades have been moved to Workday  
  • Some discrepancies in these records have been identified and are being fixed. Impacted students will be notified of any known discrepancies directly. If you believe you see an error, please contact an Academic & Career Advisor 
  • If you are changing programs or adding specializations, use the APR for up-to-date requirements 
  • DN will be available until August 2024, but after that you will not have access. Save or print your DN report if needed. 
  • Use the APR in Workday for planning and tracking your academic progress from September 2024 onwards 
  • Any exceptions to requirements granted by your faculty remain valid and will be transferred to APR by August 2024 

I’m thinking of switching programs – what are my next steps?

When you are considering switching programs it is important to come in and meet with an Academic & Career Advisor to see how your existing courses fit into a different degree program. They can help you understand the requirements of the new degree to make sure you are choosing appropriate courses.

You should be in good academic standing and must meet the University minimum average of 60% (or 2.0 grade point average) based on your most recent 30 credits.  Meeting this minimum entrance requirement does not guarantee admission, as entry into many programs is competitive.  This includes any failed or repeated courses unless otherwise prescribed by the program to which you are applying. In cases where counting back 30 credits lands in the middle of an academic term, the academic average of that term will be used for the remaining required credits to reach the total of 30.

Students may transfer a maximum of 60 credits applicable to the new program.

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Transfer credits

How do I get transfer credit added to my UBC record?

Upon admission to UBC Okanagan, undergraduate admissions will award the most appropriate transfer credit to your file, based on the official transcripts they have received. There are two types of transfer credit awarded to students:

Assigned”- This type of transfer credit is given when the course completed at a school other than UBC is identical to a UBC course. For example, Okanagan College’s PSYC 111 transfers to UBC Okanagan as PSYO_O 111 (3 credits).

Unassigned”- This type of transfer credit is awarded when a course completed at another post-secondary institution is not an exact match to what is offered at UBC Okanagan. For example, Okanagan College’s ENGL 100 transfers to UBC Okanagan as ENGL_O 1st (3 credits).

Learn more about transfer credits.


I completed AP and/or IB courses. Am I eligible for transfer credits?

If you achieved a grade of four or better on approved AP exams, UBC’s Okanagan campus will award you transfer credit. For more information visit the undergraduate admissions page on AP requirements.

For courses completed through IB, transfer credit depends on what you completed and your final, minimum score. For more information visit you.ubc.ca.


How many transfer credits can I count toward my UBC degree?

Students may apply a maximum of 60 credits (with restrictions) completed at other post-secondary institutions towards their UBC degree. If you are a newly admitted transfer student, see the Admission to UBC section in the UBC Okanagan Academic Calendar. If you have further questions or concerns, schedule an in-person, phone, or virtual meeting with an Academic & Career Advisor for assistance.


Can I take courses at another institution while I am a UBC student studying at the Okanagan campus?

Students wishing to take courses at another institution after being admitted to UBC Okanagan must fill out, and have approved, a Letter of Permission (LOP) request. For more information on LOP’s visit the summer and off-campus study options page.


How do I see my transfer credits?

For Summer 2024 course registration, the transfer credit you have been awarded will be available for you to view on your Student Service Centre (SSC). Once you have logged onto your SSC, under the Grades & Records tab, select Transfer Credit. Select UBC Okanagan from the Campus Location drop-down menu and your awarded transfer credit will appear.

For Winter 2024/25 course registration, view our step-by-step tutorial to view your transfer credits in Workday, coming in June.


How does my transfer credit apply to my degree?

Students should contact Academic & Career Advising to discuss how transfer credit can apply to your UBC degree requirements. For more information on transfer credit visit our transfer credits page.

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Faculty resources

Short on prerequisites for a course?

Refer to the program offering the course:

Need to fill out a form or contact a department in the Irving K. Barber Faculty of Arts and Social Sciences or the Irving K. Barber Faculty of Science?

Want to apply for an Honours or double major?

Apply for an Honours in…