Policies for all appointments in the Student Learning Hub

Student accounts

Students must book appointments under their own account (never under another student’s name); students are permitted only one account. Appointments booked under another account will be cancelled; additional accounts will be deleted.

Missed appointments

Due to our limited resources, if a student misses two consultations, without cancelling at least eight hours in advance (or 12 hours in advance for Spanish/French appointments), they will be blocked from the online booking system and they will not be able to make in person appointments for the rest of the semester. For last-minute emergencies, email learning.hub@ubc.ca or call 250 807 8491.

Late appointments

To maximize our resources, if you are more than five minutes late for your appointment, you may forfeit that time if there are students on the waiting list or drop-ins.

Policies for French and Spanish appointments

French and Spanish consultants are in the Student Learning Hub on an on-call basis. Therefore, appointments must be booked at least two days in advance and cancelled at least 12 hours before your appointment is scheduled to begin.

Policies for writing and language appointments

Maximum number of Writing Consultation appointments

So that writing consultants can meet with as many students as possible, each student may book up to 100 minutes of consultations per week (e.g. a combination of two 50 minute appointments or four 25 minute appointments).

Group projects

For small group projects (two to four people), one appointment may be booked for all group members. However, it is essential that the individual booking the appointment be present for every session. Sections written by absent group members will not be considered during the appointment.

Due to lack of space, large groups should book separate appointments; the group can be no more than four individuals per consultation.

Editing and proofreading essays

Because a student’s work must be their own, writing consultants will not edit, proofread, or write on a student’s work. Instead, they will assist students with the following:

  • understanding an assignment,
  • developing a draft,
  • clarifying an argument,
  • strategies for organizing materials,
  • presentation strategies,
  • understanding editing techniques and effective sentence structures,
  • and building beneficial writing habits.

Discussing marks

Student Learning Hub consultants will not provide advice about a mark that an assignment might achieve. They will also not discuss a mark that an assignment previously received.

Citation support

Because the Library already provides expert citation support at the front desk, the Hub consultants will not review citations during consultations, which will help us maximize available resources.

Résumé support

Because Career Services in the Advising & Involvement Centre provide expert support for writing resumes and work related cover letters, the Hub will not review these documents. This will help ensure that Hub appointments can focus on supporting the academic needs of students.

Test preparation or take home exams

While consultants can provide general tips regarding test preparation, it is not possible for a consultant to provide any other type of exam preparation support. If the professor wishes to grant special permission for this kind of support, please have them contact us at learning.hub@ubc.ca.