Policies for all appointments in the Student Learning Hub
Students must book appointments under their own account (never under another student’s name); students are permitted only one account. Appointments booked under another account will be cancelled; additional accounts will be deleted.
Due to our limited resources, if a student misses two consultations, without cancelling at least eight hours in advance (or 12 hours in advance for Spanish/French appointments), they will be blocked from the online booking system and they will not be able to make in person appointments for the rest of the semester. For last-minute emergencies, email email@example.com or call 250 807 8491.
To maximize our resources, if you are more than five minutes late for your appointment, you may forfeit that time if there are students on the waiting list or drop-ins.
Policies for French and Spanish appointments
French and Spanish consultants are in the Student Learning Hub on an on-call basis. Therefore, appointments must be booked at least two days in advance and cancelled at least 12 hours before your appointment is scheduled to begin.
Policies for writing and language appointments
Maximum number of Writing Consultation appointments
So that writing consultants can meet with as many students as possible, each student may book up to 100 minutes of consultations per week (e.g. a combination of two 50 minute appointments or four 25 minute appointments).
For small group projects (two to four people), one appointment may be booked for all group members. However, it is essential that the individual booking the appointment be present for every session. Sections written by absent group members will not be considered during the appointment.
Due to lack of space, large groups should book separate appointments; the group can be no more than four individuals per consultation.
Editing and proofreading essays
Because a student’s work must be their own, writing consultants will not edit, proofread, or write on a student’s work. Instead, they will assist students with the following:
- understanding an assignment,
- developing a draft,
- clarifying an argument,
- strategies for organizing materials,
- presentation strategies,
- understanding editing techniques and effective sentence structures,
- and building beneficial writing habits.
Writing & Research Centre (WRC) consultants will not provide advice about a mark that an assignment might achieve. They will also not discuss a mark that an assignment previously received.
Because the Library already provides expert citation support at the front desk, the WRC consultants will not review citations during consultations, which will help us maximize available resources.
Because Career Services in the Advising & Involvement Centre provide expert support for writing resumes and work related cover letters, the WRC will not review these documents. This will help ensure that WRC appointments can focus on supporting the academic needs of students.
Test preparation or take home exams
While consultants can provide general tips regarding test preparation, it is not possible for a consultant to provide any other type of exam preparation support. If the professor wishes to grant special permission for this kind of support, please have them contact us at firstname.lastname@example.org.