Frequently Asked Questions

  • Your UBC student ID card is called a UBCcard.

    To apply for a new or replacement UBCcard, visit Student Services (UNC 206Z, 2nd floor front desk) during open hours. You'll be asked to provide your UBC student number and one piece of government-issued photo identification (e.g., driver's license, provincial/state identification, passport).Your photo will then be taken and your card will be issued while you wait. Hats and/or sunglasses must be removed for the photo

    Attention: New Students living in UBCO Residence for 2016W. Please send a photo to: In the email subject include “HOUSING”, your full name, and student ID number. Photos must be in JPG/JPEG format – a head shot with clear view of face (no hats, sunglasses, silly faces) on a plain background. Photo must be received BEFORE August 26th in order for your UBCard to be ready for Move-In Day.

  • Lost or stolen UBCcards (student ID cards) can be replaced at Student Services. A replacement fee of $25 applies, and this fee is subject to change without notice. You can pay for your replacement UBCcard with debit only.
  • You can apply for an ISIC through your Student's Union Office
  • Course registration at UBC’s Okanagan campus is an online process conducted within the SSC. Using the SSC, you can add, drop, or switch courses; pay deposits and tuition fees; view your timetable; and much more. See the Registration website for full details.

    If you're a continuing student, your registration date and time are determined by your year level and your standing in the previous Winter Session. Your registration date and time is posted online and will be emailed to you.

  • The last day to withdraw from your courses without a “W” standing may vary from course to course, depending on when the course starts and ends. Refer to your course schedule in the SSC for the exact date. For a full list of course drop/withdrawal dates, please refer to the Academic Calendar.

  • You can order your official transcript by logging into your SSC account, highlighting the Grades & Records tab, and then selecting Order Transcripts.

    Alternatively you can visit Student Services (UNC 206Z, 2nd floor front desk) and have it printed off while you wait.

  • You can visit your SSC account, highlight the Grades & Records tab, and then select Proof of Enrolment Letters.

    When does my registration open?

  • You will be notified by email and on your SSC as to when your specific registration date and time is. Please note that your registration date and time may change from when it was originally assigned and is based on your year level and academic standing.

  • Students who want to take a class for which they don’t have the necessary prerequisites can fill out a prerequisite waiver form given to you by the faculty or school offering the course.

  • If a course is blocked you will need to read the notes in the course schedule.  If there are no notes, you will need to contact the faculty or school offering that course to find out more information.

  • Prior to the withdrawal dates, you can drop a course from within the SSC. Log on to your SSC account and click “Registration,” then “Course Schedule.” Next, select ”Registration” from the top navigation bar and click “Add/Drop Courses.”

    If you need to change your registration after the withdrawal dates, you can download the necessary form or pick it up from your faculty office or Enrolment Services.

    Complete all relevant sections of the form and obtain the appropriate signatures; forms cannot be processed without the correct signatures. The instructions for signatures are on the backs of the forms.

  • Your T2202A, T4A and U-Pass tax credits are all available for download on your Student Service Centre . Log on to your SSC account and under "Finances”, you'll be able to select and download your T2202A, T4A and U-Pass tax credits for the applicable tax year.  

    These forms are usually available by February 28th.

  • Students' personal information and records are protected by the Freedom of Information and Protection of Privacy Act (FIPPA). UBC Enrolment Services has certain information on file that is available only to you and will only be released with your permission.

    To grant a third party (someone other than yourself) permission to access your information, log on to the SSC, click "Personal Information," and select "Third-Party Authorization." Be sure to provide your third party with the authorization code as they will be asked to provide it before UBC Enrolment Services will release any information to them.

  • Applications for graduation typically open on the SSC in mid-December each year and close at the end of February.

  • Your Faculty is responsible for arranging graduation photography opportunities for you. Graduation photography services will also be available at the convocation ceremony.


Last reviewed shim5/3/2017 3:34:20 PM


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Welcome to the AVP Students webpages. From here, you will find links to services and opportunities for students at UBC’s Okanagan campus.

Contact Student Services

University Centre, 2nd floor desk
T 250.807.9100 | TF 1.866.596.0767