Designing for users with anxiety

Do…

Give users enough time to complete an action
Explain what will happen after completing a service
Make important information clear
Give users the support they need to complete a service
Let users check their answers before they submit them

Don’t…

 

Don’t rush users or set impractical time limits
Leave users confused about next steps or timeframes
Leave users uncertain about the consequences of their actions
Make support or help hard to access
Leave users questioning what answers they gave

 

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