Tech support for online learning

student browsing on phone

Whether you are new-to-UBCO or a returning student, the idea of an entire semester of online school may seem daunting. Indeed, one of the most intimidating aspects are the technological issues that arise with remote learning. That’s okay—these are normal feelings! There are supports available to help you along the way.

Use this page to find your Faculty Learning Technology Rover, as well as guides and tips for online learning. Help is only an email away!


Faculty learning technology rovers (FLTR)

FLTRs are undergraduate students assigned to specific faculties to assist with learning technologies, including Canvas, Kaltura, Collaborate Ultra, and Proctorio. 

If you have any questions about learning online or require assistance with a learning technology, send an email to your FLTR! 

Okanagan School of Education

Faculty of Health and Social Development

Faculty of Management

Jasper Pankratz 

Faculty of Creative and Critical Studies

Muizz Yusuf


Irving K. Barber Faculty of Science

Satvir Johal

Carolina Leyton

Irving K. Barber Faculty of Arts and Social Sciences

Yohen Thounaojam

Jessie Feng

School of Engineering

Alastair Heinrichs

 Leonardo Moutinho Caffarello

Learning technologies

Some of the common learning tools that your professors will use this semester will be Canvas, Collaborate Ultra, and Proctorio. Below are some student user guides, tips, and FAQ to help you prepare for learning online!

Exam Prep Canvas Course

The Chapman Learning Commons (CLC) has launched a new self-enrol course for students to practice taking different types of online exams and gain confidence using the various technologies. The CLC’s Exam Prep Canvas Course is available to all students.

Once enrolled, you can practice different quiz and assignment types, including Proctorio, Lockdown Browser, Webwork, and more, to feel comfortable with online exam technology. CLC Online Assistants are available by email to help with pre-exam tech checks and troubleshooting.

You can self-enrol in this course here


Collaborate Ultra

If you are a returning UBCO student, then you may already have some experience using Collaborate Ultra. If you are new-to-UBCO, then this may be new for you! Collaborate Ultra is a video conferencing tool used by many instructors to teach virtual class sessions or to hold office hours.

Collaborate Ultra help for students

Collaborate Ultra FAQ



Proctorio is an artificial intelligence quiz invigilator software that instructors may use in some Canvas courses to ensure students complete online quizzes and test without referring to any unauthorized help. 

Proctorio help for students

Proctorio FAQ



Collaborate with your peers while learning remotely

An important part of learning involves collaborating with your peers. Although you may not get the same face-to-face interactions as you might on campus, there are ways to do this virtually. Check out these tips!

  • Create Google Docs to work on assignments with classmates in different time zones. Get creative with this! If you have a study group, post all your questions and answers to the same Google Doc.
  • Add clocks to your phone or computer from the time zones of peers you usually collaborate with.
  • If you are in the same class, Collaborate Ultra has a course room that is open 24/7! Join the room whenever you want to study for upcoming tests.
  • Get a free Zoom account. Free accounts allow 40 minute long calls so that you can explain concepts to your peers using the video, audio, and whiteboard features!
  • Learn more about the virtual SL sessions and drop-in tutoring offered  by the Student Learning Hub. If you are new-to-UBCO, this is a great way to meet other students in your classes!
  • Start a Discussion on your canvas page to chat with your peers about a topic from class.

Back-to-school: HOME edition

Like many UBCO students, this is probably your first time learning remotely. While intimidating, remote learning surely has some positives. First, you can wear pajamas to every class, judgement free. Second, anytime is self-care time—try a face mask while studying, but remember to take it off before your next Zoom. And third, no waiting in line at the bookstore or Timmies (sadly, this also means no double-doubles, but you get the point). So, apart from facemasks and pajamas, what else can you do to improve your focus and switch out of “Netflix mode” and into “school mode” while learning from home? Check out this video created by your FLTRs and get some tips to help you prep for a successful term.

Back-to-school checklist

  • A computer/laptop equipped with:
    • Intel i3 or AMD Ryzen 3 processor
    • 4GB RAM
    • 128GB storage
    • Windows 10 or Mac 10.13 operating system
  • Stable internet connection
  • Headphones and a microphone (external or computer)
  • Video camera (external or computer)
  • Latest version of Google Chrome (Canvas and other UBC software perform best on this browser)
  • A quiet study space with:

Need more tips? Check out this guide on setting up a study space!


Question or comments about this page?

This page is a collaboration of the Centre for Teaching and Learning and the Student Learning Hub. If you have questions about the FLTR program, please direct them here. For general questions about this page, please contact the Student Learning Hub.