Tech support for online learning

student browsing on phone

Whether you are new-to-UBCO or a returning student, the idea of an entire semester of online school may seem daunting. Indeed, one of the most intimidating aspects are the technological issues that arise with remote learning. That’s okay—these are normal feelings! There are supports available to help you along the way.

On this page

Technology assistance

Your peer technology assistant is here to help you with learning technology.

Do you have technology-related questions? Are you having difficulty accessing and using UBC software and programs for online learning? Do you have questions about what technology is available to students?

Your peer technology assistant is part of the Student Learning Hub team and is here to support you with:

  • technical assistance
  • Canvas and other UBC learning technologies
  • access to UBC programs and software
  • troubleshooting software issues
  • information about online learning resources available to you

Drop-in sessions

Attend a weekly drop in session — bring your questions!

Wednesdays: 3 – 4 p.m.

Fridays: 9 – 10 a.m.

Join drop-in session

Zoom Meeting ID: 896 095 2703
Passcode: 546964

One-on-one support

You can also contact Dias by email for assistance with your technology-related questions.

dias.yessenbayev@ubc.ca

Assistance is available:

Monday – Friday

8:30 a.m. – 4:30 p.m.

Technology supports for faculty are available through the CTL.

Student technology discounts

This fall, numerous suppliers have established discounts for students to access affordable technology for remote learning. Check out all the available discounts.

Get discounts

Learning technologies

Some of the common learning tools that your professors will use this semester will be Canvas, Collaborate Ultra, and Proctorio. Below are some student user guides, tips, and FAQ to help you prepare for learning online!

Exam Prep Canvas Course

The Chapman Learning Commons (CLC) has launched a new self-enrol course for students to practice taking different types of online exams and gain confidence using the various technologies. The CLC’s Exam Prep Canvas Course is available to all students.

Once enrolled, you can practice different quiz and assignment types, including Proctorio, Lockdown Browser, Webwork, and more, to feel comfortable with online exam technology. CLC Online Assistants are available by email to help with pre-exam tech checks and troubleshooting.

You can self-enrol in this course here

Basics of Canvas

Learning about all the different technologies you’ll be using this year can feel overwhelming. That’s why you should always start with the basics. The nice thing is the basics of Canvas take less than two minutes. Feeling less overwhelmed already? Good! Now check out this introduction to Canvas, made for you by your peers here at UBC Okanagan.

 

Collaborate Ultra

If you are a returning UBCO student, then you may already have some experience using Collaborate Ultra. If you are new-to-UBCO, then this may be new for you! Collaborate Ultra is a video conferencing tool used by many instructors to teach virtual class sessions or to hold office hours.

Collaborate Ultra help for students

Collaborate Ultra FAQ

 

Proctorio

Proctorio is an artificial intelligence quiz invigilator software that instructors may use in some Canvas courses to ensure students complete online quizzes and test without referring to any unauthorized help. 

Proctorio help for students

Proctorio FAQ

 

 

Alibaba Global Accelerator

For students residing in China experiencing issues connecting to UBC’s online learning resources, the new Alibaba Global Accelerator service may help. The level of connectivity improvement may vary, as connection speed also depend on other factors, such as hardware and home internet connection.

Alibaba Global Accelerator information and technical support

Remote workstation access

In an effort to support remote teaching and learning, UBC has implemented technology that provides students with remote access to public workstations and specific labs pre-configured with computer software required to complete course work.

Remote workstation student guide

Public Workstation/Lab PC quick link

OneDrive quick link

 

Collaborate with your peers while learning remotely

An important part of learning involves collaborating with your peers. Although you may not get the same face-to-face interactions as you might on campus, there are ways to do this virtually. Check out these tips!

  • Use MS Teams and OneDrive (see below) to work collaboratively on assignments with classmates in different time zones.
  • Add clocks to your phone or computer from the time zones of peers you usually collaborate with.
  • If you are in the same class, Collaborate Ultra has a course room that is open 24/7! Join the room whenever you want to study for upcoming tests.
  • Get a free Zoom account. Free accounts allow 40 minute long calls so that you can explain concepts to your peers using the video, audio, and whiteboard features!
  • Attend events, such as workshops and drop-in sessions, and Supplemental Learning study sessions offered by the Student Learning Hub. If you are new-to-UBCO, this is a great way to meet other students in your classes!
  • Start a Discussion on your canvas page to chat with your peers about a topic from class.

MS Teams and OneDrive

MS Teams and OneDrive are new collaboration tools available to UBC Okanagan students. Real-time collaboration in MS Word, excel, PowerPoint are available in MS Teams, as well as video conferencing and chat services. With OneDrive, students have access to secure encryption, 1TB of storage and the ability to access files anywhere from any device.

To learn more about MS Teams, visit UBC IT. Information can also be found at UBC IT for OneDrive.

Back-to-school: HOME edition

Like many UBCO students, this is probably your first time learning remotely. While intimidating, remote learning surely has some positives. First, you can wear pajamas to every class, judgement free. Second, anytime is self-care time—try a face mask while studying, but remember to take it off before your next Zoom. And third, no waiting in line at the bookstore or Timmies (sadly, this also means no double-doubles, but you get the point). So, apart from facemasks and pajamas, what else can you do to improve your focus and switch out of “Netflix mode” and into “school mode” while learning from home? Well, you can start by getting some tips to help you prep for a successful term.

Back-to-school checklist

  • A computer/laptop equipped with:
    • Intel i3 or AMD Ryzen 3 processor
    • 4GB RAM
    • 128GB storage
    • Windows 10 or Mac 10.13 operating system
  • Stable internet connection
  • Headphones and a microphone (external or computer)
  • Video camera (external or computer)
  • Latest version of Google Chrome (Canvas and other UBC software perform best on this browser)
  • A quiet study space with:

Need more tips? Check out this guide on setting up a study space!

 

Questions or comments?

For general questions and comments about this page, please contact the Student Learning Hub.