New to UBC
Tips on communicating with IRCC
Your passport is your most important document. If you lose your passport or it expires while you’re in Canada, there are important steps you must take.
A passport is an official document issued by the government of your country of citizenship, certifying your identity and citizenship, to be used when traveling to and from foreign countries. Passports normally have an expiration date, after which they cannot be used for identification or travel purposes.
It’s a good idea to keep photocopies of all your important documents (including your credit cards, passport, immigration documents, bank information, and health insurance cards) in a safe place in case the originals are lost or stolen.
You are responsible for keeping track of the expiry date of your passport, as well as contacting your country’s consulate or embassy in Canada for instructions on how to extend or get a new passport. Processing times differ by country. In general, you should allow for up to six months of processing time.
Your study permit, temporary resident visa (TRV), and any other document from Immigration, Refugees and Citizenship Canada (IRCC) will not be issued past the expiry date of your passport. You must extend your passport before it expires, then extend your study permit and any other applicable Canadian permits or visas.
If your passport has been lost or stolen, contact an International Student Advisor and follow these steps:
Contact the nearest police department or RCMP (Royal Canadian Mounted Police) to report that your passport has been lost or stolen. Keep any file numbers or documents they provide so you can prove you contacted them.
Contact your country’s consulate or embassy in Canada for instructions on how to get a new passport.
If your study permit was also stolen, apply to replace your study permit for a fee. The processing time varies, but it can take several weeks. If you need a study permit urgently, you can include “proof of urgency” with your application.
If your passport with a valid TRV is lost or stolen, you must first replace your passport. Once you have a new passport, you can apply for a new TRV. Include a letter of explanation that contains the police report number and a brief explanation of why you are applying.
Kelowna RCMP Detachment
1190 Richter Street
Kelowna, BC V1Y 2K7
250 762 3300
The immigration information on this page has been reviewed and endorsed by Regulated Canadian Immigration Consultants (RCICs) or Regulated International Student Immigration Advisors (RISIAs) in compliance with the Immigration and Refugee Protection Act and Regulations. However, this is not a legal document and information may change without notice. Always refer to Immigration, Refugees and Citizenship Canada (IRCC) for the most up-to-date information.
Talk to an advisor.
International Student Advisors are Regulated Canadian Immigration Consultants (RCICs) or Regulated International Student Immigration Advisors (RISIAs) who can help.
When emailing us, include the following information in the email:
3333 University Way
Kelowna, BC Canada V1V 1V7
Tel 250 807 8000
Toll free 1 866 596 0767
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We respectfully acknowledge the Syilx Okanagan Nation and their peoples, in whose traditional, ancestral, unceded territory UBC Okanagan is situated.