Student health clinic

On this page:

Hours and appointments After-hours support Cost, fees, and health insurance

About the Student Health Clinic

The Student Health Clinic provides treatment and consultation for any student health concerns, and offer health information and referrals for physical, emotional, or sexual/reproductive health.

Our clinical team of Registered Nurses, Nurse Practitioner and General Practitioners can assist students with:

 

  • Assessment and treatment of health concerns
  • Prescriptions
  • First Aid
  • Sexual and reproductive health
  • Gender affirming care (please contact the clinic for specifics)
  • Referrals for lab tests, blood work, x-rays, ultrasounds, and diagnostic scans
  • Allergy shots (please contact the clinic for specifics)
  • Mental health support
  • Health education
  • Athletic/sports medicine

Did you know that you can register to have a family doctor at the Student Health Clinic?

By registering with the clinic, you will have access to a family doctor for the duration of your studies at UBCO.

You can register for a family doctor during a regular medical appointment.

Hours of service

The Student Health Clinic is open year-round.

Monday to Friday
9 am to 4 pm*
Lunchtime closure: 12:30 to 1:30 pm

*The health clinic will have some evening appointments available from September through April. Call for details.

Book an appointment

Our clinic is by appointment only, with some same-day appointments available. To book an appointment, please call the front desk: 1-250-807-9270

Online booking is available for “STI screening” and Telehealth appointments with our Nurse Practitioner only.  For all other clinic appointments, please call 250-807-9270 and speak to one of the admin staff members.

Online booking with our physicians for Telehealth appointments will be coming soon.  Check back for updates.

Contact STudent WEllness

Location: UNC 337
Phone: 1-250-807-9270
Fax: 1-855-522-6894
Email: healthwellness.okanagan@ubc.ca

Cancelling an appointment

If you need to cancel your appointment, please contact us 24 hours prior to your appointment to avoid a no-show fee. If you miss your appointment there is a $30 fee for an appointment with a physician, nurse, or counsellor, and a $50 fee for a complete exam or procedure.

Need support after hours?

If you require care when Student Wellness is closed, refer to:

Emergency:

Non-emergency:

Note to Parents

Whenever possible, we encourage students to schedule their own appointments. If you are concerned about your child’s health and are unsure how to help them, please ask to speak with the clinic nurse and she may be able to assist you. While the nurse may not be able to respond to your request immediately, she will assist you as promptly as possible.

Missing class due to illness or injury

We do not provide sick notes at the Student Wellness Clinic. Learn more about how to navigate missing class due to illness and injur

Sick with a cold, flu, or a respiratory illness?

Our team created a quick reference guide to help you navigate the cold and flu season. There is information about how to care for yourself at home and when it is appropriate to seek medical attention.

Tip: Review this information before you book with the Student Health Clinic to get the most out of your appointment.

Confidentiality

Our services are completely confidential. Information cannot be shared with anyone, including your family, faculty, other student services, and other doctors’ offices or agencies without your consent.

Student Wellness must follow BC law, and sometimes this means breaking medical confidentiality. This happens only in rare situations, such as:

  • If a child (18 years and under) is in need of protection from harm, the Ministry of Children and Family Development needs to be informed
  • If a person’s ability to drive may be reduced, the motor vehicle branch may need to be informed
  • If someone’s life or safety may be at risk, the police may need to be informed
  • If a judge or other legal authority provides a court order requesting information.

We will let you know if we are compelled to share specific details about your health with others without your consent, such as in the above scenarios.

Cost & fees

There are no extra fees to use Student Wellness services. Most services are covered by your provincial health insurance. However, please take note of the following:

  • In order to see a physician, you must bring your Care Card or Personal Health Number on your first visit. This may be from BC or from your home province (except QC). International students should be enrolled in iMED until they are eligible to enrol in the BC Medical Services Plan (MSP). Students with other insurance are required to pay cash for services and will be given a receipt to apply for reimbursement from their insurance provider.
  • Students who do not have health insurance will be charged for medical services. A few services (e.g. third-party requests) are not covered by health insurance and are billed directly to the student.
  • Additionally, a fee may be charged if you fail to attend or cancel an appointment without appropriate advanced notice. Please see our fee schedule on our home page for a summary of this information.

Information about Health Insurance

Visit the following websites for more information about health coverage in British Columbia:

Not sure what your provincial health card or iMED card (international students only) looks like? Please refer to our health card sample sheet.

Our commitment to Indigenous Students

UBCO is working towards building meaningful, reciprocal, and mutually beneficial partnerships with the Syilx peoples. UBC has begun to implement its Indigenous Strategic Plan (2020), taking a leading role in the advancement of Indigenous peoples’ human rights. We at Student Wellness are committed to continuing to work towards taking meaningful steps in an effort to address the calls to action outlined in the Action Plan.

If you would like to provide feedback on how we are doing, please feel free to email us or you are welcome to provide feedback through our anonymous questionnaire after your appointment.