Frequently Asked Questions
- How does my student register for courses?
- How can my student check their grades?
- How do I find out about my students' progress?
- Where can my student go for help if they're having difficulties with their classes?
- Where can my student go if they have questions about their program?
Commuting to school
- My student will be commuting to school. Where will they spend time between classes?
- What is parking like on campus?
- What is the bus system like in Kelowna?
- Can my son/daughter bike to campus?
- Can my student find work on campus? Will working disrupt their studies?
- How can my student get help finding a career?
- What scholarships and bursaries are available for my student?
- What options are available for paying tuition and student fees?
Health, wellness, & safety
- What is the UBCSUO Health & Dental Plan?
- Who will notify me if my student has a physical or mental disability?
- If my son or daughter is not feeling well or requires medical attention for an ongoing condition, where can they go?
- What support services are available for students who experience personal difficulties while at UBC's Okanagan campus?
- Is UBC's Okanagan campus safe?
- Where can I learn more about safety and security at UBC's Okanagan campus?
- What is a Residence Advisor?
- Does my student have to have a meal plan if they live in residence?
- Where can my student find information on off-campus housing?
- What is Create?
- What kinds of orientation programs are available for new students at UBC's Okanagan campus?
- When is the Parent Conference? What is it all about?
- Where will the Parent Conference workshop sessions be held?
Phones and computers
Students can register online for their courses through the Student Service Centre (SSC). Students will be notified by email of their registration date and time; this information can also be accessed through the SSC. Students must register for courses on their pre-determined date. Some classes fill up quickly, so students are advised to register as close to their scheduled date as possible to avoid disappointment.
UBC expects students to take responsibility for being successful and meeting the requirements of their programs.
UBC does not release any information about a student's academic record (including admissions, awards, and grades information) to their parent if that access has not been authorized by the student. The Freedom of Information and Protection of Privacy Act (FOIPPA) prevents UBC from releasing personal information to anyone without express consent.
To allow a parent to access their grades, third-party authorization must be requested by the student through the SSC.
If you want to know about your son's or daughter's progress, we suggest that you talk to them directly.
All professors and teaching assistants (TAs) offer office hours each week and students are encouraged to take advantage of this time for questions or feedback on their work.
There are also dedicated facilities on campus to help students improve their academic performance. For example, learning support is available from the Writing Centre and the Math and Science Centre, where free tutoring is available in all program areas from Student Mentors. Student success seminars are also offered through the Learning Centre on topics such as exam preparation, time management, and more.
UBC's Okanagan campus offers many forms of academic advising. Academic advisors can help students select courses, choose a major, determine prerequisites, or discuss strategies for student success. It is also important for students to seek academic advising for assistance in planning their overall academic program.
If a student needs to extend their maximum credit load, check their graduation requirements, apply for an academic concession, or request a Letter of Permission for study elsewhere, they should see their faculty advisor.
The Student Services (located on the 2nd floor of University Centre) can answer your general questions and are a valuable source of information.
Commuting to school
There are several sites around campus devoted to student study space, most notably the library. In addition there are several sites such as the Arts building foyer and Student Services Centre foyer where different campus social and cultural events occur throughout the Academic Year. Also available are the Collegia spaces:
First and Second Year Student Collegium
University Centre Room 336
This space is especially for first and second year students. Learning to navigate university life and academic expectations can be tricky and here you'll find support from peers and Collegia Assistants.
Upper Level Student Collegium
University Centre, Room 335
Get away from the crowds and retreat to the Upper-Level Student Collegium. Students in third year or higher are encouraged to spend time working individually or with group members, relaxing, and taking advantage of programs and events put on by Collegia Assistants.
Finally, there are the various food service locations on campus where students can get a quick snack or full meal.
Parking is available at designated sites around the campus. Vehicles are required to have a parking pass. The cost is variable depending on the lot and passes and may be purchased from the Parking Servicesy office.
Students at UBC's Okanagan campus participate in the U-Pass transit program which provides unlimited access to BC Transit services within the Regional District of Central Okanagan (RDCO). The U-Pass works by attaching a sticker (distributed by the UBCSUO) to your existing UBC student card. The U-Pass fee will be assessed as part of your tuition fees at the beginning of each term in which you are enrolled. Please visit the UBC Students' Union Okanagan website at www.ubcsuo.ca for more information on the U-Pass, including opt-out procedures and locations where you can pick up your U-Pass sticker.
Yes, one of the most enjoyable ways to travel to campus is on two wheels! For many commuters, especially those travelling less than six or seven kilometres, cycling may be the quickest way to get to UBC's Okanagan campus.
UBC's Okanagan campus is also well equipped with amenities, such as secure bike storage around campus and showers in the recreational facility.
Many students work while going to school. There are a number of student employment positions on campus, including a Work Study program. The Work Study Program on campus is run jointly by Career Services and Student Financial Assistance & Awards.
Many of these on-campus jobs are designed for students. For example, students are able to schedule shifts to fit class and exam pressures. Also, employers on campus understand that academics come first and will usually give time off for studying.
The Career Services and Co-op Education office is a beneficial on-campus resource for your son or daughter. Career Services staff provides assistance with important job searching skills such as resumé and cover letter development and interview preparation techniques. They also help students with career exploration and planning, including assessment tools and opportunities to meet potential employers.
UBC's Okanagan campus Co-op Education programs offer students the advantage of gaining practical experience and earning money in their field of interest as they complete their studies.
UBC offers scholarships and bursaries to entering and continuing students. There are also many awards provided by organizations external to UBC.
For entering students, UBC offers the Major Entrance and the President's Entrance Scholarships as well as Entrance Bursaries. For continuing students, check out the TREK Excellence Awards and UBC General Bursary.
Visit the Awards & Money Management website for details on what's available for your student.
Tuition and student fees can be paid at the Student Information & Services office (2nd floor of University Centre) by cheque or debit card. Payment can also be made by ETF (electronic funds transfer), online, by telephone or at an HSBC branch.
GlobalPay for Student via International Funds Transfer (preferred method for international students).
UBC scholarships are applied first to tuition, and any surplus is issued as a cheque to the student. Student loan funds go directly to the student who is then responsible for paying tuition and student fees. For further information, please visit the Awards, Fees & Finances website.
Health, wellness, & safety
The UBC Students' Union Okanagan Health and Dental Plan provides insurance for a number of services not covered by provincial health plans, such as dental care and prescription drugs. Full- and part-time students who pay student fees are automatically covered.
For more information, visit www.ubcsuo.ca.
The University is prohibited by law to notify a parent about a student's physical or mental health concerns, unless the student expressly permits the University to notify their parents. We would suggest you talk to your student about how you want to manage these situations.
The Health and Wellness office is located on the 3rd floor of University Centre and is staffed with nurses and counsellors who can help students have the healthiest and most enjoyable university experience possible. For more information, please visit the Health and Wellness website.
UBC's Okanagan campus offers a range of services for students who are experiencing personal difficulty or who require support:
- Aboriginal Student Services: provides support for Aboriginal students at UBC's Okanagan campus.
- Academic Advising: assists current students with their academic planning and course selection.
- Academic Resource Centre: serves as the hub for learning support in all classes and is staffed by a qualified team peer of mentors from a variety of majors.
- Campus Health: works with students to promote health and prevent illness and accidents.
- Counselling Services: offers a wide range of confidential counseling services, including individual or group counseling, free of charge for admitted and registered students at UBC's Okanagan campus.
- Disability Resource Centre: works with the University to eliminate structural and attitudinal barriers to those with disabilities.
- Equity Office: ensures UBC's Okanagan campus is a welcoming and pleasant learning and work community for everyone, one that respects differences, champions fair treatment, and embraces diversity.
- International Student Services: assists students with issues related to immigration, safety, health insurance, employment policies, and the personal and cultural transition to UBC's Okanagan campus.
- Student Services: provides advice and assistance concerning fees, scholarships, bursaries, grants, loans, and budgeting.
- UBC Students' Union Okanagan: offers a variety of services to support students.
Campus Security at UBC's Okanagan campus is available campus-wide, 24 hours a day, 365 days per year. All security guards have training in first aid, CPR, and emergency response procedures.
For information on Campus Security and programs such as the Safe Walk program and Emergency response. Please visit UBC's Okanagan campus Security website.
Residence Advisors (RAs) are paraprofessional staff in the residence halls who are the primary source of support for resident students. RAs live in residence and are available to assist students with all aspects of residence life and transitioning to University.
The RA's role has three main components: planning activities, being available for residents to talk to, and supporting the residence standards outlined in the Residence Contract (PDF).
There are different types of meal plans for students living on campus. Students living in residences where there are no kitchen facilities (Similkameen, Purcell, Nicola, Cassiar, Valhalla, and Kalamalka Residences) participate in the mandatory meal plan. Students in other aeas and those who live off campus may purchase a voluntary meal plan. We will load the meal plan on your student's ID card, which is like a debit card that is credited at the beginning of the year when the meal plan fee is paid. Your student can then use the meal card at any of the food service locations on campus. For further details, please visit the Meal plan website.
For students seeking off-campus housing, we suggest starting your search by picking up a local Kelowna newspaper, checking out the notice boards on campus, asking current students, or visiting the International Student page.
Create is the new student orientation program at UBC's Okanagan campus and will occur on the Tuesday after Labour Day Monday. All new students will attend.
At Create, students will meet in small groups and move through a day of activities. They will have an opportunity to meet peers and faculty, learn about being a student, and find out what happens on campus throughout the year and in their academic career.
New students at UBC's Okanagan campus are encouraged to participate in the orientation programs that are best suited to their needs.
All new students will attend Create, the new student orientation program at UBC's Okanagan campus. There are several additional orientation programs for new and continuing students:
- Aboriginal Student Orientation – For new and continuing Aboriginal students. Meet other Aboriginal students and connect with representatives from campus student services.
- International Student Orientation – For new international students. Learn about academics, student services, and opportunities to become involved with a new campus community.
- Jump Start – For new international students. Take part in preparation sessions focused on Canadian academic culture, and build a social and academic support network to help international students succeed in their first year
- Transfer Student Orientation – For students who are new to UBC's Okanagan campus but not new to college or university. Meet with academic advisors as well as fellow Okanagan campus students who have transferred from other institutions.
The Parent Conference coincides with the Residence Move In weekend and aims to help parents of new UBC students understand the opportunities and challenges that first-year students face.
Several workshops, each targeting specific issues, will be offered to parents. The UBC experience will be profiled by students, faculty, alumni, and staff, and parents will be able to ask questions, discuss concerns, and share aspirations.
All workshop sessions are hosted on campus in various classrooms and meeting areas. Exact room locations will be provided during the Parent Conference.
Phones and computers
Kelowna offers a number of different cell phone plans for students, including Bell, Fido, Rogers, and Telus. Please check out their websites or visit their store locations to find out about plans that will best suit your student.
The entire Okanagan campus is served by a wireless network, which allows your son or daughter to connect to the Internet anywhere they have computer access. In addition, many courses use WebCT, Internet-based course software that provides lecture notes additional study notes, answer keys, and more to students.
Having a personal computer will certainly make it easy for your student access these services, but if your student is not able to bring a computer to UBC, there are plenty of labs and terminals available.
Last reviewed 5/3/2017 4:01:06 PM