Jump Start

August 25–31, 2018

Please note: Jump Start is full and registration is now closed.

All new students are still able to sign up for and attend Create Orientation Program. 

Please contact our Create Orientation team for any questions you may have. 

Welcome to Jump Start, UBC's week-long orientation program designed to introduce you to the university and local area, your faculty, and new friends. Workshops and fun activities throughout the week will set you up for success in the academic year and help you build your community at UBC’s Okanagan campus.

Jump Start is organized by both professional and student staff who are here to support you through your first weeks at UBC.

Jump Start registration is open until July 31, 2018 11:59pm (PST).



Frequently Asked Questions (FAQS)


I understand Jump Start registration is closed. Can I be added to waitlist for the program?

Unfortunately, due to the amount of applications received this year we are at full capacity, and we are no longer accepting students for this orientation. We encourage you to learn more about other orientation programs, such as CREATE

Can I register for Jump Start upon arrival?

No, unfortunatelyJump Start is full and registration is closed. Please do NOT make travel arrangements for Jump Start if you do NOT have a confirmed spot.

I accidentally registered Jump Start at Vancouver campus, but I’m actually coming to the Okanagan. Can it be transferred to the Okanagan?

No. You need to contact Jump Start office at UBC Vancouver to see if they could facilitate a refund. Unfortunately, the registration at UBC Okanagan is now closed. We encourage you to learn more about other orientation programs, such as CREATE and International Student Information Sessions.

Is there anything I need to do after I registered and paid for Jump Start?

Yes. As you register (and pay) for Jump Start, you should have received emails from one of our coordinators requesting for your arrival information, picture for your UBCcard, order bed linens, etc. You must take appropriate actions in timely manner to finalize your Jump Start registration.

Can I get a refund for the Jump Start fee I paid?

Unfortunately, the Jump Start fees are longer refundable.

If you are sure that you will not participate in Jump Start, please email us to cancel. 


Arrival & move-in 

I missed the August 5 deadline to provide my arrival information. Can I still request for airport pick-up?

The deadline to request airport/Greyhound pick-up was August 5. After this date, you can still request pick-up by completing the Arrival Information Form emailed to you – we will try our best to accommodate you, but it’s not guaranteed. We’ll confirm with you if we will be able to pick you up via email.

Please note: You must still complete the Arrival Information Form if you will be staying on-campus for the school year and you would like to move-in early for Jump Start.

Can I stay on campus for Jump Start?

If you will be staying on campus for the school year AND you have provided your arrival information, then YES.

●If you are an international student, you should have received a confirmation email from us

●If you are a Canadian citizen or a permanent resident of Canada, you will be receiving an Early Arrival offer mid-August, and you need to pay your housing fee to confirm.

**IMPORTANT** If you will NOT be staying on campus for the school year, please note you are NOT assigned on-campus housing for the duration of the Jump Start week. Additionally, you are responsible for arranging including transportation to and from campus during this time. As you will be living off-campus, we encourage you to discuss with your landlord about moving in early, so that you can settle in before the school year begins.

Where will Jump Start check-in be?

Location: Second Floor of the University Centre (UNC)

Address: UBC Okanagan, 3272 University Way, Kelowna, BC

Arrival Date: The date you have indicated on your arrival form

Please note: You must check in with Jump Start prior to checking in with on-campus housing.

If you have requested airport pick-up service by August 5 deadline, you should have received a confirmation email from us. The Jump Start team will meet you in the arrival hall at Kelowna airport. Prior to claiming your luggage, inform one of our crews that you have arrived. After you have claimed your luggage, our crew will direct you to our shuttle which will drop you off at the check-in location on campus.

If you have requested pick-up service from Greyhound station by August 5 deadline, please refer to the emails you received regarding your pick-up.

If you are coming on a taxi, inform the driver to drop you off at University Centre (UNC) at UBC Okanagan. Our Jump Start leaders will be there to direct you to the Jump Start check-in on second floor of UNC.

If you will be arriving with your own vehicle, you may park at F lot in UBC Okanagan (payment required for parking). Our Jump Start leaders will be there to direct you to the Jump Start check-in on second floor of UNC.

I am arranging my own transportation to Jump Start. What time can I check in?

The main check-in time is from 10:30am to 6pm on Saturday, August 25th and on Sunday, August 26th.

  • However, if you have indicated a different time of arrival outside of this time we will make sure you are able to check-in and get settled.


If you have requested airport/Greyhound pick-up, please refer to the confirmation email we sent you.

I will be staying on-campus for school year, and I received an email from UBC Housing informing me that the move-in date being September 2. Do I not have residence for Jump Start?

Students participating Jump Start are eligible for early arrival. To be eligible, you need to complete the Arrival Information Form emailed to you to inform us your check-in date. Please refer to the Fees & Payment section regarding the housing fees.



Jumpstart Food



Meet new people

Jump Start will help you connect with campus life, learn about opportunities, and connect with other students. It’s a great way to make friends on campus through fun social events, academic workshops, and activities with current UBCO students.

Learning at UBC

Our academic success workshops are designed to welcome you to your program. You will learn about important support resources for a successful transition to university, understand expectations and policies specific to UBC and academic discipline, and connect with faculty members, staff, and other students who are available to help you throughout your time at UBC.

Jumpstart Classroom
Jumpstart Kelowna

Explore your new home, university, city

Don't know how to find your way around campus? Having difficulty figuring out where your classes will be? New to Kelowna? Never fear, upper-year Jump Start leaders are here! Participate in a campus tour and explore the Okanagan during the week of Jump Start to get familiar with your new campus and city.

Get organized

We get it—there are a lot of things to take care of before starting university. Set up your room, buy textbooks, or get banking and phone accounts organized. Explore work and volunteer opportunities and find activities that interest you. By taking care of the essentials early, you’ll have more time to focus on what matters later.

Jumpstart Game

Frequently Asked Questions

Arrive & move in


I’m arriving in Kelowna before Aug 25. Where can I stay?

If you have secured housing for the fall 2018 semester, housing check-in for jump start is from 10:00 a.m.– 12:00 a.m. on August 25. If you are arriving earlier than August 25, you will need to arrange separate accommodation for that time. On-campus accommodation options.

Some popular off-campus hotel options are: Four Points Kelowna, Ramada Hotel, Hotel Zed, Best Western Plus Kelowna, Sandman Hotel & Suites, Coast Capri Hotel, Delta Grand Hotel.

Does the university provide an airport pick-up service for jump start?

An airport shuttle will be available for all jump start students. However, the shuttle has limited spots for student’s family and friends. Arrival information will be compiled during the summer through email correspondence with the jump start coordinators.

UBCO is a 7-minute ride from the Kelowna International Airport. It will cost around $10.00 cad

How late can I arrive for Jump Start?

We strongly encourage students to arrange their plans so that they can attend Jump Start in full. Please contact us immediately if you anticipate arriving late.

If I participate in Jump Start, am I guaranteed on-campus housing for the school year (September – April)?

No. Registration for Jump Start does not guarantee that you will also have a spot in residence throughout the school year. You must apply for winter session residence separately. Learn more about appyling for on-campus housing. Please note: ONLY students who have accepted their housing offers for the school year will be able to stay on campus during Jump Start. 

Will my Jump Start room be the same as my residence assignment for the rest of the school year?

In early August, you will receive official notification from Student Housing and Hospitality Services informing you of the residence area, floor, and room you will live in during the school year (September – April). Student Housing and Hospitality Services makes every effort possible to assign you to the same room for Jump Start, but there are no guarantees.

In the event that you are placed in a different room for the Jump Start program, we will help support you in your move to your longer term residence partway through the program.

Fees & Payment

What is the registration/payment process?

Registration for Jump Start is now closed. 

Jump Start registration is open until July 31, 2018 11:59pm (PST)

Student Category Registration Fee Jump Start Program Fee Total
International Student (housing included) $125 + GST= $131.25 (non-refundable) Fees included in International Student tuition $131.25
Canadian/Permanent Resident (housing not included) $125 + GST= $131.25 (non-refundable) $555.00 + GST= $582.75 (non-refundable after July 31 deadline) $714.00 

Does my Jump Start fee include housing?

If you applied to UBC as an international student, then YES—your international student tuition includes both the Jump Start program fee and on-campus housing during the week of Jump Start (ONLY if you will be living on campus during the school year and have accepted your housing offer). 

If you applied to UBC as a Canadian/permanent resident, then NO—the Jump Start fee for students who are Canadian/Permanent Resident does not include on-campus housing or other accommodations.

Note for Canadian/permanent residents who wish to stay on-campus during the week of Jump Start:

If you have applied to live in residence for the winter session (September – April), have accepted your housing offer, and have paid the housing acceptance installment to live in residence, you will have the option to move in early for the week of Jump Start at a rate of $35/night. You can choose this option when you accept your Early Arrival Residence Offer. Residence offers will go out beginning in June and Early Arrival Residence Offers will go out in August.

I am unable to pay with a credit card. What can I do?

Our preferred method of payment is via credit card. If you require information on other methods of payment, please contact us at jumpstart.ok@ubc.ca.

How much spending money do I need?

The amount of spending money you will require vary, based on the lifestyle and needs of each individual student. We encourage you to develop a budget for the year, and will support you in monitoring your spending. Student services professionals are excellent resources for budget planning and financial advice, and provide valuable resources online.

Academic accommodation: health and medical

What services are available to support students with disabilities or ongoing medical conditions?

UBC provides individual support and programs designed to remove barriers for students with a disability or ongoing medical condition. This includes academic accommodations, exam accommodations, academic concessions, priority access to housing, and transportation and access. If you have any concerns about attending jump start, please contact jumpstart.ok@ubc.ca

Health insurance

I’m a domestic student coming from outside BC, what kind of health care coverage will I have?

For a detailed overview of your health care coverage please visit Student Health Insurance.

Basic health insurance overview

  • The BC Medical Services Plan (MSP) is the provincial government program that provides basic medical benefits.
  • Everyone living in British Columbia for more than six months is required to enrol in MSP (except students with existing coverage from another Canadian province or territory).
  • Canadian students from other provinces or territories can remain under their home province or territory health plan as long as they remain students.

UBC Okanagan Student Union Health & Dental Plan (UBSCUO Health and Dental)

  • Extended health and dental coverage is designed specifically for students to cover expenses not covered by basic health care plans. This covers items such as prescription drugs, dental care, travel health coverage, health practitioners, vision care, and more. This plan is provided through the Student Union of UBC Okanagan. All students are automatically enrolled in this plan upon registration for classes.

I’m an international student. What kind of health care coverage will I have?

For a detailed overview of your health care coverage please refer to your Student Health Insurance.

MSP covers the cost of basic medical care within Canada, including most physician and hospital services. In most cases, you will not have to pay at the time you seek medical care when you show your BC Services Card. MSP does not cover dental care, prescription drugs, routine vision care (such as eye examinations or corrective lenses), or travel health coverage. Coverage for these services is provided through the UBC Okanagan Student Union Health and Dental.

Please remember to apply soon after you arrive for Medical Service Plan (MSP). MSP is British Columbia’s provincial health insurance plan, mandatory for everyone who lives in the province for six months or longer.

iMED is a temporary basic health insurance plan required by UBC for new international students, and will provide your student with health insurance coverage during the three-month waiting period for BC’s Medical Services Plan (MSP). It is important that you have your iMed card with you while at Jump Start.

UBCSUO Health & Dental Plan is extended health and dental coverage, designed specifically for students to cover expenses not covered by basic health care plans. This covers items such as prescription drugs, dental care, travel health coverage, health practitioners, vision care, and more. This plan is provided through the Student Union of UBC Okanagan. All students are automatically enrolled in this plan upon registration for classes.

I’m an international student. Can I come to Jump Start on a visitor visa?

Unfortunately, the Jump Start office is not authorized to advise you on health insurance or immigration-related questions. Please contact International Programs and Services and connect with one of our International Student Advisors at ips.ubco@ubc.ca

For Parents

Can I accompany my student to Jump Start?

Parents are welcome to stay in Kelowna while your student is at Jump Start. We will be hosting a Parent Conference session on August 27th, and you will have time that evening to say goodbye to your child.

If your student is living on-campus, you will not be able to stay in residence with them. However, there are many hotels around Kelowna. Options for staying on campus while you’re in Kelowna are also available.

My child is an international student. Do they need to be accompanied by a custodian?

According to Citizenship and Immigration Canada, minors under 17 years old are required to have custodianship. However, whether students aged 17 or 18 will require custodianship is at the discretion of the immigration office.Learn more.

Last reviewed shim8/14/2018 2:19:35 PM