This tutorial applies to both undergraduate and graduate students on the Okanagan campus.
| If you are experiencing issues when attempting to register from a saved schedule, view the troubleshooting saved schedules tutorial. |
Troubleshooting your registration
Go to your Academics app
- Log into your Workday account at myworkday.ubc.ca.
- Select “Student” in the navigation bar on the left.
- Select “Academics”.
- In the Registration & Course tab, click on the Troubleshoot Registration link.
- Review the entire “Troubleshoot Registration” page, including the “Course” and “Course Section” tables, to understand the eligibility issues that will prevent you from registering (after your registration appointment opens). There may be more than one reason.
Using the Registration Troubleshooting tool
Enter individual courses or course sections to identify and troubleshoot potential registration issues during or before registration.
You don’t need to wait until your registration appointment opens to run registration Troubleshooting. However, the results will reflect your eligibility at the time you use the tool, including prerequisites, academic period and other factors.
Tips for reviewing the Troubleshoot Registration page
| Section | How to review |
| Academic Period | Check the “Academic Period” to make sure it shows:
1. The correct session and term you are registering for. 2. The correct campus. For example, if you are registering for a course beginning in September 2026 on the Okanagan campus, the Academic Period should display “2026-27 Winter Term 1 (UBC-O)”. |
| Academic Record & Active Record | The “Academic Record” should match your primary program of study, and must be listed as “Active” (yes). If your Academic Record is not listed as “Active”, you will not be able to register for the course. |
| Course & Course Section | Both the course and course section must be offered at the Okanagan campus in order for you to register. If the course code is followed by “_O”, it means that the course is offered on the Okanagan campus, if it ends with a “V” it is offered on the Vancouver campus.
For example, PSYC_O 271, or PSYC_O 271-100 are courses offered at UBCO. |
| Enrolment Window | Make sure the “Enrolment Window” says “Yes”. This means you are trying to register within the allowable time period.
You will not be able to register if you see “No” next to “Enrolment Window”. |
| Maximum Credits, Enrolled Credits and Additional Credits From This Course Section | Compare these values to ensure you are not trying to register for more than your maximum allowable credits for the academic period.
1. Review your “Maximum Credits”. 2. Add your “Enrolled Credits” to the “Additional Credits From This Course Section”. These two values must equal or be less than the “Maximum Credits” value. Example results:
In this example, the student is trying to register in 16 credits, which exceeds the maximum credit value of 15. This student would not be able to register for the course. |
| Holds | The “Holds” section indicates whether you have a hold on your account blocking you from registering for courses.
If you see the number 0 next to the “Holds” section, this means you do not have any holds on your account. If you see a numerical value of 1 or higher, this means you have a hold on your academic record. Learn how to resolve a hold on your academic record. |
Tips for reviewing the Course and Course Section tables
The “Course” and “Course Section” tables each have three columns: “Restriction”, “Can Register”, and “Details”.
Restriction
This column shows the requirements that need to be satisfied for you to register in the course section. Restrictions you might see include:
| Restriction | What it means |
| Eligible | If you are eligible for a course based on eligibility rules such as pre-requisites, corequisites, and other restrictions. |
| No Duplicate Registration | If you are currently registered for a course, you cannot register for the course again. |
| Has Published, Visible Sections | A course must have published sections before you can register for it. |
| Can Register for Corequisite | Note: this field will always display “Yes” in Workday. To review corequisites for a course, search for it on the Academic Calendar. |
| Can Repeat | If you have enrolled in this course before, this field specifies if you can take it again. |
| Access to Enrolment | Typically, Enrolment Access is set at Campus Level (Vancouver or Okanagan) and/or Academic Level (Graduate or Undergraduate). Students must meet these rules to register for a course. |
| Has Capacity | If the course does not have seats available, then you will not be able to register into this course section. |
| No Time Conflict Exists | If you have already registered into a course section that occurs at the same time as this course section, then you will not be able to register. |
Can Register
This column indicates whether you can register based on the restriction requirements.
- No: You are unable to register for the course because you do not meet the restrictions.
- Yes: You can register for the course.
Details
This column provides further details about why restriction requirements are not met, if applicable.
How to resolve registration issues
You may be able to resolve some issues on your own. For more complex cases, you may need to speak to an academic advisor. Review the information below to find out how to resolve common registration issues.
| Restriction in Course/Course Sections table | Potential issue | How to resolve |
| Eligible |
|
You will not be able to self-register in graduate courses. To take graduate courses, contact an academic advisor.
Take all the required prerequisites or corequisites before enrolling in the course. To check which courses are required, review the course section in the course schedule. |
| No Time Conflict Exists | The course section overlaps with and belongs to the same course as another course section you’re already enrolled in. | Decide which course section you want to enrol in and choose one. |
| Has Capacity | The course section has no capacity (e.g. the course section is full or is closed). | Select another course section or join the course waitlist if available. |
| No Duplicate Registrations | You are already enrolled in the course section and are registering in the same section again. | If you wish to remain in the current course section, no further action is required. If you want to change to another section, swap your course. |
| Can Repeat | You’ve reached maximum retake limit for the course but want to retake the course again. | You will not be able to self-register in the course unless you contact an academic advisor. |
Please note:
In addition to the issues identified on the “Troubleshoot Registration” page, there may be other reasons that you are unable to register. For example:
- You have not successfully registered in prerequisite courses required for Term 2: If you plan to register in a course in Term 1, which is a required prerequisite for a Term 2 course, you must register in the Term 1 prerequisite before you can register for the Term 2 course. Any alerts for Term 2 registration will be updated once you have registered for the prerequisite course in Term 1.
- Your registration appointment has not opened or the add/drop deadline has passed: Learn how to view your registration appointment.
- You are an Okanagan campus student and try to register for a course on the UBC Vancouver campus: Check the course code to verify that the course is for the correct campus. To take courses on the UBC Vancouver campus, please refer to the Cross Campus Registration eligibility and contact an academic advisor.
Additional resources
Other Course registration tutorials
- Creating, viewing and registering from a saved schedule
- Dropping a course
- Joining, viewing, and registering from course waitlists
- Registering for individual course sections
- Resolving a hold on your academic record
- Swapping a course
- Troubleshooting course registration
- Troubleshooting saved schedules
- Understanding course waitlists
- Viewing the course schedule
- Viewing your registration appointment
- Withdrawing from a course
