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Resolving a hold on your academic record

This tutorial applies to both undergraduate and graduate students on the Okanagan campus.

Reminder:

  • A hold on your record may block you from registering in courses or receiving a transcript or parchment.
    • Please note that a “Missing Direct Deposit Bank Account” hold will not prevent you from registering in courses or receiving a transcript or parchment.
  • Check and resolve your holds before your registration appointment to avoid any issues registering in courses.

How to resolve a hold on your record

Go to your action items and holds in Workday

1. Log into your Workday account at myworkday.ubc.ca.

2. Click your user icon in the top right corner, then click the “View Profile” button.

3. In your profile, click the “Action Items and Holds” tab.

4. View your current holds in the “Active Holds” tab in the top menu.

Resolve your hold

Complete the action items listed in your Active Hold under “Resolution Instructions”.

For example, you may have to pay overdue tuition and fees, or you may need to see Enrolment Services Advising or an academic advisor before registering in courses.

Confirm that your hold has been removed

If you’re able to complete the actions, your hold may be resolved automatically. Depending on the type of hold, processing times can vary. To verify this, visit the “Action Items and Holds” page and click the “Resolved Holds” tab.

If you need additional support

Contact Enrolment Services Advising if you need help with understanding a hold on your academic record.

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